mcdonalds - bumaq

Case Study: McDonald’s

Smart standardization and 
control of Facility Management

Sector:
Food Service

Duration of employment:
2 years (ongoing)

Customer need

McDonald’s, a leading company in the quick service restaurant sector with a widespread network of locations across Italy, expressed the need to optimize the technical and maintenance management of its restaurants.

The main critical issues identified were:

Uneven quality of services provided

Difficulties in centralised control over operational processes

Lack of advanced tools for technical and environmental monitoring

Need to formalise and standardise contracts and responsibilities with suppliers

Solutions provided by BumaQ

In the course of the collaboration, BumaQ provided a service package aimed at ensuring operational efficiency, contract transparency and remote control, acting on three key levels:

Definition of technical documentation that is clear, measurable and conforms to the operational needs of restaurants, with a focus on SLAs, KPIs and performance monitoring methods.

Strategic Facility Management Outsourcing

Taking charge of operational management of the Facility for restaurants, including supplier coordination, ticket management, verification of activities carried out and control of regulatory compliance.

Documentary Due Diligence and Creation of the Digital Archive

Recovery, verification, rationalisation and digitisation of technical and administrative documentation relating to buildings and installations.

ReBuMaQ - Remote control with miniaturised IoT sensors

Ongoing strategic and operational support for the optimal management of buildings, contracts and technical services.

Achievements

Homogenisation of Facility Management contracts at national level

Reducing hidden costs and operational inefficiencies

Greater control and traceability of maintenance work

Maggiore controllo e tracciabilità degli interventi di manutenzione

24-hour remote control of environmental and plant conditions

Improved visibility of suppliers and their performance

Why McDonald's chose BumaQ

McDonald's has found in BumaQ a reliable, innovative and competent partner, capable of combining contractual rigour, operational management and intelligent technology, with the aim of ensuring business continuity, efficiency and service quality.

“Thanks to BumaQ, we were able to take the technical management of restaurants to the next level, with smart tools and operational control that was not possible before.”
- McDonald’s
BumaQ: Gestione di immobili e impianti, Facility Management
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