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Case Study: Conad

Technical and strategic governance 
of Facility Management on a national scale

Sector:
Large-scale retail distribution (LSRD)

Duration of the employment relationship:
5 years (currently ongoing)

Client requirement

Conad, a leader in large-scale retail with hundreds of stores distributed across the entire national territory, needed to reorganize and standardize its technical and maintenance management model, which was often heterogeneous and poorly structured at the local level.

The main needs included:

Detailed knowledge of the assets present on the sites

Rationalization of FM contracts

Optimization of management costs

Qualified selection of suppliers

Ongoing specialized support for the central technical function

Solutions provided by BumaQ

BumaQ has supported Conad in a structured and progressive growth journey of the Facility function, providing high-value services both technically and managerially:

Asset inventory and creation of the technical registry

Complete and detailed mapping of real estate and plant assets, with the creation of a structured and updated asset list, essential for informed management and technical planning.

Study and design of technical specifications and Facility Management contracts

Preparation of clear, standardized technical and contractual documentation that aligns with the actual operational needs of large-scale retail, focusing on SLAs, KPIs, and performance traceability.

Management of Facility Management tenders

Comprehensive support in organizing and managing tenders: needs analysis, definition of technical requirements, evaluation of offers, support in onboarding selected suppliers.

Specialized consulting for Facility Management

Ongoing consulting support for process improvement, definition of operational models, supplier evaluation, and alignment with industry best practices.

Achieved results

Creation of a detailed and updated technical 
registry

Improved visibility and control of the plant asset portfolio

Standardization of contracts and technical standards at a national level

Reduction of costs 
and operational
inefficiencies

Better selection and performance monitoring of suppliers

Greater autonomy and competence of the internal technical function

Why did Conad choose BumaQ?

Conad chose BumaQ for its ability to implement complex solutions quickly, with a technical, independent, and results-oriented approach. The consulting and operational support has allowed the company to make a significant leap in the technical management of its network.

"The work done by BumaQ has allowed us to finally have full technical and managerial control over a complex and distributed network. A concrete, authoritative support that is always aligned with our needs."
- Conad
BumaQ: Gestione di immobili e impianti, Facility Management
DOVE SIAMO
Via Alberto Mario, 26 - 20149 Milano
Viale Giorgio Ribotta, 11 - 00144 Roma
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